This is Annexure A to the My Humdum Terms of Use, and forms part of them.
This Annexure forms part of the Terms of Use. Words defined there have the same meaning here.
A1. Free Membership
A Free Membership costs nothing and nothing is charged. You may close it at any time.
You can register, complete verification, build your profile and see how the Platform works for you without paying anything. That is deliberate. It means you are able to assess whether a paid Membership is worth it to you before you buy one.
A2. Membership fees are not refundable
Because access, verification and a complete profile are free, and because the benefits of a paid Membership, being introductions, visibility and the ability to send requests, begin immediately on purchase and are consumed from day one, Membership fees are not refundable, in whole or in part, and are not available on a pro rata basis, except in the circumstances set out at A3.
There is no renewal to cancel. Closing your account ends your Membership.
A3. When we do refund
We refund in the following circumstances, and only these:
| Circumstance | What we refund |
|---|---|
| We decline or cannot complete your verification at onboarding, so you were never able to use the paid Membership | The full amount |
| Your payment was debited but the Membership was never activated | The full amount, or we activate the Membership and extend the term by the days lost, at your choice |
| A duplicate charge, or a charge for an incorrect amount | The full amount of the duplicate or the excess |
| We close or suspend your account for reasons unconnected with any fault on your part | The unused portion, calculated as set out below |
| We permanently discontinue the Platform | The full unused portion, calculated as set out below. We will give at least 30 days’ notice. This is your sole and exclusive remedy in that event |
How the unused portion is calculated. A Membership has no fixed term, so the unused portion cannot be a share of one. It is the fee actually paid, less one twenty fourth of that fee for each complete calendar month of Membership you have used, counted from the date of purchase. The result is never less than zero, and a Membership held for twenty four complete months or more has no unused portion.
Worked example. A Membership costs Rupees 4,999. A refund becomes payable during the seventh month. Six complete months have been used, so six twenty fourths of the fee are deducted, being Rupees 1,250, and Rupees 3,749 is refunded.
A4. Where no refund is payable
- Your account is closed for breach of the Terms, including fraud, forged documents, impersonation, harassment, a dowry demand, or a safety breach.
- You are dissatisfied with the number or the suitability of introductions. This depends on the pool of Members and on their own choices, and we do not guarantee it.
- You did not use the Membership, or used it less than you expected to.
- You closed your account voluntarily after purchase, other than in a circumstance listed at A3.
- You do not agree with an amendment to the Terms made under clause 30 and choose to stop using the Platform.
- Free, promotional and complimentary Memberships, and referral credits, which have no cash value.
- Duplicate profiles closed under clause 4.7.
A5. How to request a refund
- Email billing@myhumdum.com from your registered email address, with your registered mobile number, the date of purchase, the amount and the transaction reference.
- We acknowledge within 24 hours and confirm the outcome within 3 business days.
- Approved refunds are made to the original payment method within 7 to 10 business days, subject to your bank’s processing time.
- Refunds are made in Indian Rupees for the amount actually received by us. Where Goods and Services Tax was charged, it is refunded in accordance with applicable tax law. Any payment gateway or foreign exchange charge levied by your bank is not within our control.
A6. Pause instead of cancel
If you need a break, pause instead. A pause costs you nothing and has no limit, because a Membership has no days to preserve. Pausing is not a refund.
A7. Allowances
Unused connection requests and number reveals do not carry forward. Both allowances are weekly and reset every Monday.
A8. Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank, because we can usually resolve it faster. We may suspend an account while a chargeback is under investigation, and we may close an account where chargebacks are raised in bad faith.
A9. If you are not satisfied
Escalate to the Grievance Officer under clause 29. You may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.