Service Delivery Policy

1. What we sell

1.1 My Humdum Private Limited, CIN U63122MH2026PTC474555, registered office 6th Floor, WeWork Spectrum Tower, Building No. 11, Chincholi Bunder Road, Malad (West), Mumbai 400064, Maharashtra, India, operates a matrimony platform at www.myhumdum.com.

1.2 We sell a digital membership service, purchased once. We do not sell, ship or deliver any physical goods. There is no courier, no consignment, no tracking number and no delivery address.

1.3 What you purchase is access to features of the Platform until you marry or permanently close your account, under the Membership tier you have chosen: Essential or Elite. What each tier includes is set out on our pricing page at www.myhumdum.com/pricing and in clause 8 of our Terms of Use.

2. How and when the service is delivered

2.1 Delivery is immediate and electronic. As soon as your payment is confirmed by our payment gateway, the features of the Membership you purchased are activated on your account.

2.2 In the ordinary course, activation is instant. Where a payment gateway or bank takes longer to confirm a transaction, activation follows confirmation, normally within 30 minutes and in any event within 24 hours.

2.3 Your Membership begins on the date of purchase. It has no end date.

2.4 A tax invoice is issued to your registered email address. You can also download it from your account at any time.

3. Confirmation

3.1 On successful payment we send you:

• an on screen confirmation;
• a confirmation by email to your registered email address; and
• an in app notification.

3.2 Your account settings show your current Membership and the date it began.

4. If your Membership is not activated

4.1 If your payment has been debited and your Membership has not activated within 24 hours, write to billing@myhumdum.com from your registered email address with your registered mobile number, the amount, the date and the transaction reference.

4.2 We acknowledge within 24 hours and confirm the outcome within 3 business days.

4.3 Where the payment reached us but the Membership did not activate, we activate it and extend the term by the days lost. Where the payment did not reach us, the amount is normally reversed to your account by your bank within 7 to 10 business days, and we will help you trace it.

4.4 A duplicate charge or an incorrect amount is refunded in full, in accordance with our Cancellation and Refund Policy.

5. Where we deliver

5.1 The Platform is offered to individuals in India who are seeking a lawful matrimonial alliance.

5.2 The Platform is accessible from outside India. If you access it from outside India you do so on your own initiative and you are responsible for complying with the laws that apply to you. Prices are in Indian Rupees, and any foreign exchange or cross border charge levied by your bank or card issuer is not within our control.

6. Charges

6.1 All prices are shown in Indian Rupees on our pricing page and at checkout. The checkout screen states whether Goods and Services Tax is included in or added to the price shown.

6.2 There is no delivery charge, shipping charge, handling charge or installation charge, because nothing is shipped.

6.3 Payments are processed by Razorpay. We do not receive or store your card, bank account or UPI credentials.

6.4 A Membership is bought once. There is no renewal, no standing instruction and no recurring charge, so there is nothing to cancel and your card is never charged again.

7. Cancellation and refunds

7.1 Cancellation and refunds are governed by our Cancellation and Refund Policy at www.myhumdum.com/refunds, which forms part of our Terms of Use.

8. Contact

For a complaint relating to a purchase you may also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.